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If there is a problem with anything you buy from us, please let us know as soon as possible.
We will offer an equivalent replacement, or, if you prefer, refund your money. Faulty products can be exchanged for alternative products only by prior agreement.
If you are not entirely satisfied with your purchase, you can contact us within 14 days of the date you received it to arrange a return and refund or an exchange - whichever you prefer.
Return the package unused and intact and we will refund you the full purchase price without shipping costs when it arrives back to us. If you would prefer an exchange we will do this free of charge (except for shipping costs).
Full refund basic requirements:
I've returned my item. How soon will I receive my refund?
If you selected to receive an instant refund to your credit card, then a refund was instantly requested and will show on your credit card statement within 3 business days. If you are returning the item for a refund to your original payment method, you should receive your refund within 10 days of the carrier has received your item.
I still haven't returned my item. How can I receive my refund?
Please note that we cannot refund under any circumstances, in full or in part, if the items are not returned to us for any reason. We offer returns for items within 14 days of receipt of shipment. You will need to return your items to us during this period.
If you have additional questions about refund or return policies, or, about product quality, please contact our customer service.